Trust & Respect – Golden keys (April 2014)
Here in South Africa April is the month the school children love and the business owners rue.
It is a month of public holidays, school holidays and mild, sunny autumnal days. Very challenging if you want to get a lot of work finished. However there is plenty of research to show that we are much more productive when we take regular breaks so perhaps we can make this a month of revitalising long weekends and still complete the work?
Later in the month we are off to south east Botswana returning via Herman Charles Bosman country. I have never been to Gaberone nor Groot Marico before, so any advice for what not to miss will be appreciated.
Trust & Respect – Golden keys
One day my daughter commented that she was lucky that I trusted her. My response was that I trusted her because she had never given me a reason not to do so. So it was she who had created her “luck”!
Being respected and trusted are golden keys for leader-managers to be able to help their people to achieve extraordinary results. But I think they are just as important in all our relationships.
One of the most robust discussions I have facilitated in a Conversation that Matters was between around 25 employees of a business unit discussing whether respect was automatically given or had to be earned. There were strong proponents for both extremes and then some who felt it should initially be given by default but the subsequent behaviour would determine whether or not it continued.
It is almost impossible for me to trust someone without respecting them, and vice versa, so I prefer to keep the two terms together.
On a recent programme I was facilitating with a great group of leader-managers, the talented Nikesh made some clever illustrations of the points his small group discussed as well as those from the feedback to the larger group. He was happy for me to share them with you. It is quite fun to work out the meaning of each. Like one of those puzzles in the Sunday paper.
No matter how well respected or trusted you are it takes very few “poor behaviours” to shatter it. It is a gift we need to treasure.
These next two illustrate suggestions made in answer to the question “What can you as a leader-manager do to earn the respect &/or trust of your team?” Have some fun seeing if you can work them out. And which others can you think of? Then test yourself as to how personally aligned you are to these actions or behaviours.
To what degree do others at work and home respect you? And trust you? If that is already high, well done! I hope you are using that wonderful foundation to build some really effective collaboration.
If it isn’t as high as you’d like it to be, no problem. Think about what behaviours you need to change in yourself and start work on them – one at a time. Bit by bit you’ll get there. At the same time look for people you can respect and trust. It’s a two way street.
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Quote of the Day
“Trust is the emotional glue that binds followers & leaders together. ~ Warren Bennis & Bert Nanus
My Little Black Book
This is for those of you near to Centurion. With all my family’s sport participation we have spent a lot of time at physios.
As each of the children moved away to study they reluctantly separated from our long time physio Wendy Viviers and found practitioners near to their place of study.
My daughter took ages to find anyone who could meet her high standards. Eventually she found Kobus Maree in Southdowns, Irene. www.kobusmaree.com She appreciated his knowledge and expertise as a physiotherapist as well as his genuine concern for his client’s well being.