Service - Workshops What Makes Them Tick? Presented by Alison Gitelson & Jen Hirsch Alison & Jen present a morning workshop at your premises for small groups. In this interactive workshop you will: Discover the information contained in a gesture or handshake. Learn about your own personality style. Learn to recognise the style of the person you are interacting with. Understand how to interact with the other person to achieve your desired outcome more effectively. Capitalise on strengths and minimise the impact of weaknesses. Increase your self awareness Increase tolerance for diversity How does this knowledge and skill benefit you and your company? Successfully conclude negotiations Recruit & place appropriately Manage effectively Optimise sales Ensure client or staff buy in Network more successfully Turn unhappy clients into loyal customers Who should attend this workshop? •  CEOs •  Executives •  Managers •  HR professionals •  Recruiters •  Sales professionals •  Interviewers •  Consultants •  Facilitators •  Customer relationship managers •  Frontline staff You and your hands speak more than you think! As complex as we are, we are all variations of four personality styles. By understanding our own and recognizing that of others we can improve our interactions with people. Observing the gestures and patterns of our own and each others' hands enhances this and can enable us to build up a picture of a person from a distance or from an initial handshake. Participants learn about their strengths, how to manage their weaknesses, and how to attune to the emotional climate, needs and sensitivities of others.